Delete your account

You can delete your account yourself in the PikaPick app. It takes effect immediately.

1. Collect any key still in one of our lockers. We can't delete an account while your key is with us — you need your code to pick it up, and the code goes with the account.
2. In the app, open Account and choose Delete account. You'll be asked to confirm your password, and you can tell us why you're leaving if you'd like to.
3. No longer have the app, or can't sign in? Email support@pikapick.fi from the address registered to your account and we'll do it for you.

Deleting in the app is immediate and we confirm it by email. Requests sent to support are handled within 30 days, in line with the GDPR, and we may ask you to verify your identity first.

When we delete your account, the following are removed and cannot be restored:

• your login credentials and the ability to sign in
• your name, email address and phone number
• your profile, language and notification settings
• your notification history in the app
• the name and description you gave each rental — the rental record itself stays, but your words about what was in the locker are removed
• your customer profile at our payment processor, including the name and email address held there
• any rental still running ends and its locker is released — unused time is not refunded

Some records outlive the account. We keep them because the law requires it, or because we need them to keep the service safe and to defend against claims — for example if a locker is misused or a payment is disputed after the fact:

• Rental and locker access records — kept for as long as we need them for security, resolving disputes and legal claims. Once your account is gone, these records are no longer linked to a PikaPick account.
• Payment and accounting records — amounts, dates and invoice references — kept for 6 years from the end of the financial year, as Finnish accounting law requires. Invoices already issued keep the name and email address printed on them, for the same reason.
• Support correspondence — kept for as long as we need it to resolve the matter.

For questions about deletion or any other data protection matter, contact support@pikapick.fi. You can also read our privacy policy.

PikaPick Group Oy, Business ID 3634802-5, Jäähallinkaari 4 A 81, 33540 Tampere, Finland.