Terms and Conditions

These Terms and Conditions apply to the use of the PikaPick website (PikaPick.fi) and the PikaPick mobile app (together, the "Service"). The service provider and contracting party is PikaPick Group Oy ("PikaPick").

PikaPick is responsible for the technical delivery of the Service (mobile apps, backend systems, and infrastructure), as well as for other business operations (customer agreements, billing, and customer service).

The User accepts these Terms and Conditions when registering for the Service. If the Terms and Conditions are later amended, the User must accept the updated Terms and Conditions before continuing to use the Service.

The rental of a Locker is governed by a separate agreement entered into between the customer and PikaPick Group Oy (the "Rental Agreement"). In the event of a conflict between these Terms and Conditions and the Rental Agreement, the terms of the Rental Agreement shall prevail.

The contract is formed when the User creates an account and accepts these Terms and Conditions in the Service, or when the Customer signs the Rental Agreement with PikaPick.

A user account is created via the App, after which the right to use it is valid until further notice.

The User is responsible for the secure storage of their login credentials and may not transfer their account to a third party.

The User agrees to the following:

• to use the Service in accordance with the law, regulatory requirements, good practice, and these Terms and the Rental Agreement;
• that you are at least 18 years old and capable of entering into a binding contract in order to create a PikaPick account;
• to provide accurate name, phone number, and email information and to keep it up to date in the App;
• not to store anything other than keys in the Locker. You must not store illegal or dangerous items in the locker;
• to be responsible for all damage and consequences arising from the use of the Locker. You must not damage or tamper with the locker, the lock, or the access control system, nor attempt to circumvent them;
• that instructions, codes, and access rights relating to the use of the Locker are shared with third parties securely;
• to be responsible for the secure storage of your user account and login credentials;
• that you may hold only one PikaPick account. PikaPick reserves the right to remove accounts that it reasonably believes to be duplicates or fraudulent;
• not to disrupt the operation of the website, the App, or the backend systems, for example by attempting to gain unauthorized access to them;
• to release PikaPick from all claims relating to the use of the key stored in the Locker.

PikaPick is not liable for:

• the loss, unauthorized use, or other misuse of a key stored in the Locker;
• damage related to a key stored in the Locker;
• the actions of third parties in connection with the use of the Locker;
• damage caused to the premises the key stored in the Locker provides access to (e.g. an apartment or other space);
• obligations arising from, or the performance of, agreements between the User and a third party;
• indirect or consequential damage suffered by the User or a third party.
• PikaPick's liability is limited to the technical functionality of the Locker and the Service in normal use. Should damage nevertheless occur, PikaPick's total liability is in all cases limited to a maximum of one hundred (100) euros per key.

The provisions of this section do not limit the rights consumers have under mandatory legislation, and do not apply to damage caused intentionally or through gross negligence by PikaPick.

PikaPick has the right to terminate the agreement with immediate effect if the User breaches these Terms or the Rental Agreement by storing anything in the Locker other than items permitted under these Terms, by failing to meet their payment obligations, or by otherwise materially breaching their contractual obligations.

The User has the right to close their user account at any time by contacting support@pikapick.fi. Closing the user account does not terminate any Rental Agreement in force and does not release the User from obligations that arose before the account was closed or that otherwise remain in effect under the Rental Agreement, including payment obligations and the limitations of liability set out in these Terms.

PikaPick strives to ensure that the Service is available continuously but does not guarantee its uninterrupted or fault-free operation. PikaPick reserves the right to carry out maintenance work, maintenance breaks, and updates to the Service as needed. The Service does not include a service level agreement (SLA) unless specifically agreed in writing between the parties.

The intellectual property rights relating to the Service belong to PikaPick Group Oy or its licensors. Under these Terms and Conditions, the User is granted only a limited, non-exclusive right to use the Service, and no other rights are transferred.

The practices governing the processing of personal data are set out in PikaPick's Privacy Policy, available at https://pikapick.fi/privacy. PikaPick has the right to disclose information about the User to a competent authority if there is reasonable cause to suspect that items or substances that are illegal or contrary to good practice are being stored in the Locker.

PikaPick reserves the right to amend these Terms and Conditions. The User will be notified of material changes at least thirty (30) days before they take effect. By using the Service after the changes take effect, the User accepts the updated Terms and Conditions.

These Terms and Conditions and any disputes that may arise from them are governed by the laws of Finland, excluding its conflict-of-law rules.

Disputes with business customers will primarily be resolved through negotiation. If no settlement is reached, the dispute will be resolved in the Pirkanmaa District Court.

If the User is a consumer, they may refer the dispute to the Consumer Disputes Board (kuluttajariita.fi). The consumer also has the right to bring proceedings in the district court of their own domicile.

PikaPick Group Oy, Business ID 3634802-5, Jäähallinkaari 4 A 81, 33540 Tampere, Finland. Email: info@pikapick.fi.