This is PikaPick's standard rental agreement template for the key locker. The agreement is made between PikaPick Group Oy (Business ID 3634802-5, Jäähallinkaari 4 A 81, 33540 Tampere, Finland) and the customer. Individual customer agreements may include more specific terms.
Last updated: 5 August 2026 · Version 1.0
PikaPick Group Oy (“PikaPick”), Business ID 3634802-5, Jäähallinkaari 4 A 81, 33540 Tampere, Finland.
Customer (“Customer”): name/company, Business ID or personal identity code, address, phone number, and email address, to be completed in the individual agreement.
PikaPick and the Customer are each referred to individually as a “Party” and together as the “Parties”.
Under this agreement (“Agreement”), PikaPick rents the Customer a key locker (“Key Locker”) for storing and picking up keys for a third party designated by the Customer.
PikaPick provides the technical storage and handover platform but does not participate in managing the keys, deciding on handovers, or their use. The Customer independently decides which keys are placed in the locker and to whom the keys are handed over.
PikaPick does not verify, monitor, or identify:
The Service is intended solely for storing and controlled handover of keys. Storing any other property in the Key Locker is prohibited.
This Agreement is further supplemented by PikaPick's then-current Terms and Conditions to the extent they concern use of the Service. In the event of a conflict between this Agreement and the Terms and Conditions, this Agreement shall take precedence.
PikaPick grants the Customer a limited right, in accordance with this Agreement, to use the rented Key Lockers for the term of the Agreement.
The Customer has the right to:
The Customer is fully responsible for use of the Key Locker and all related actions. The Customer is responsible for:
The Customer agrees to use the service in accordance with applicable law, regulatory requirements, and this Agreement.
The Customer is responsible for ensuring that the Key Locker is not used to store items that may endanger people, property, or the environment, or that fall outside the Service's intended use.
PikaPick may temporarily restrict use of the Key Locker for security, maintenance, or suspected-misuse reasons.
The Agreement is formed when the Customer accepts this Agreement in the Service and PikaPick confirms the Key Locker rental. The Key Locker is handed over at the time of booking.
The Agreement is valid until further notice or for a fixed term, depending on what the Parties have agreed in writing.
If the Agreement is valid until further notice, it may be terminated at any time, with the termination taking effect at the end of the current billing period. The Customer is obliged to pay the service fee until the end of that billing period. A fixed-term agreement ends automatically at the end of the agreed term and cannot be terminated during the term, unless otherwise required by mandatory legislation or these terms.
PikaPick has the right to terminate the Agreement with immediate effect if the Customer stores items in the Key Locker other than for the purpose intended under this Agreement, fails to fulfil its payment obligations, or otherwise materially breaches the terms of the Agreement.
If the Customer is a consumer, they have the right, under Chapter 6, Section 14 of the Finnish Consumer Protection Act (38/1978), to withdraw from a distance contract concluded in the App no later than fourteen (14) days after concluding the contract.
Under Chapter 6, Section 16(13) of the Consumer Protection Act, the right of withdrawal for a digital service lapses if performance has begun with the consumer's express prior consent and the consumer has acknowledged the loss of the right of withdrawal. This consent is requested via a separate checkbox at the time of ordering.
The rent for the Key Locker is determined according to the price list in effect at the time. The rental amount is shown to the Customer in the app before the booking is confirmed. The price may vary by location and includes applicable value-added tax, where applicable.
The Service is charged in advance. The first service fee is charged when the agreement is made, after which the service fee is automatically charged in advance at the start of each new billing period, using the Customer's chosen payment method.
If a service fee charge fails, the service provider has the right to retry the charge or suspend use of the Service until payment has been made.
PikaPick reserves the right to change prices by notifying the Customer at least thirty (30) days in advance. The changed price takes effect once the notice period has ended.
PikaPick is responsible only for the technical functioning of the Key Locker under normal use. Otherwise, PikaPick is not liable for the key stored in the Key Locker, its use, its handover, or any resulting damage.
PikaPick is also not liable for:
PikaPick's total liability under this Agreement is limited to a maximum of one hundred (100) euros per key, unless the damage was caused by PikaPick's intent or gross negligence, or unless mandatory legislation provides otherwise.
PikaPick has the right to temporarily suspend use of the Service or the Key Locker for maintenance, updates, information security, or other justified technical reasons. PikaPick aims to keep the duration of any such interruptions as short as possible.
If a Business Customer, intentionally or through negligence, materially breaches the Agreement, PikaPick has the right to charge a contractual penalty of EUR 1000. For a Consumer Customer, the reasonableness of any contractual penalty is assessed in accordance with consumer protection legislation. Payment of the contractual penalty does not limit PikaPick's right to claim damages to the extent the damage exceeds the amount of the contractual penalty.
The Customer's personal data is processed by PikaPick in order to provide and administer the services under this Agreement, as required by applicable data protection legislation.
PikaPick may disclose information about the Customer to competent authorities where the disclosure is based on law or the authority's powers.
Further details on the processing of personal data, the grounds for processing, and data subject rights are available in PikaPick's Privacy Policy.
Amendments to this Agreement must be made in writing or in electronic form, unless this Agreement expressly provides otherwise.
The Customer may not assign or transfer the Agreement, or the rights or obligations arising from it, to a third party without PikaPick's prior written consent. Transferring the Agreement does not include the Customer giving a third party access to the Key Locker for the purpose of picking up or dropping off the key.
Changes to the price list are separately governed by the price-change provisions set out in Section 6 of this Agreement.
A Party is not liable for failure to perform, or delay in performing, its obligations under this Agreement to the extent this is due to a force majeure event beyond the Party's control that the Party could not reasonably have foreseen or avoided. Such events may include, for example, actions by authorities, telecommunications disruptions, extensive power outages, industrial action, or other similar exceptional circumstances. A Party must notify the other Party of a force majeure event without undue delay.
Notices relating to the Agreement may be delivered to the email address provided by the Customer or through the Service, unless mandatory legislation requires otherwise. The Customer is responsible for keeping their contact details up to date.
During the term of the Agreement, the Customer has a limited, non-exclusive right to use the Service in accordance with this Agreement.
All intellectual property rights relating to the Service, the app, software, trademarks, content, and other materials belong to PikaPick or its licensors. This Agreement does not transfer any intellectual property rights to the Customer.
If any term of this Agreement is found by a decision of a competent court or authority to be invalid, void, or unenforceable, this does not affect the validity of the other terms of the Agreement. The Parties undertake to replace such a term, as closely as possible, with a lawful term that corresponds to its original purpose.
This Agreement is governed by the laws of Finland. If the Customer is a consumer, the provisions of the Finnish Consumer Protection Act (38/1978) also apply to the Agreement.
Disputes arising from the Agreement shall primarily be resolved through negotiation between the Parties. If no settlement is reached within a reasonable time, the dispute shall be resolved in the district court of PikaPick's domicile. A Consumer Customer has the right to refer the dispute to the Consumer Disputes Board.
This Agreement, together with its appendices, constitutes the entire agreement between the Parties. The Agreement is signed in writing or electronically by both Parties.
This is a publicly available agreement template. The individual customer agreement is completed with the customer's details, the place and date of signature, and any customer-specific appendices.